This page brings together the illegal-content reporting, moderation, complaint, appeal and review information that also appears in the IAMRegen Terms and Conditions (sections 16 and 27). The full Terms remain the binding agreement.
Online safety, illegal content and moderation
16.1 The Platform is intended for adults and professional or academic use. Users may encounter Content supplied by others. We do not endorse User Content merely because it appears on the Platform.
16.2 Illegal Content and activity are prohibited, including fraud, threats, terrorism, hate offences, unlawful harassment, child sexual exploitation or abuse material, non-consensual intimate imagery, cyberflashing, encouragement or assistance of suicide or serious self-harm, intellectual-property infringement, malicious software and unlawful disclosure of personal or confidential data.
16.3 We use proportionate systems and processes to address safety and integrity risks. These may include access controls, user reports, human review and automated technical tools for security, spam, malware, duplicate material or other disclosed functions. We do not use automated tools as the sole judge of scientific merit or professional competence unless this is clearly disclosed and a meaningful human review is available.
16.4 Anyone may report suspected illegal or prohibited Content to [email protected], identifying the Content, its location, the reason and their contact details. We may request information reasonably needed to assess the report.
16.5 We may restrict visibility, remove Content, preserve evidence, issue warnings, limit functions, suspend Accounts or report matters to competent authorities where reasonably necessary. We may act without advance notice where notice would prejudice safety, an investigation, legal compliance or evidence preservation.
16.6 Where appropriate and lawful, we will give the affected user a clear reason for a moderation decision and the relevant contractual or legal basis. The user may request review within 30 days. Reviews will be handled by a person not solely responsible for the original decision where reasonably practicable.
16.7 We may report detected and previously unreported child sexual exploitation or abuse material, and other material requiring mandatory reporting, to the National Crime Agency or another competent body and preserve required information.
16.8 Users must not make knowingly false, abusive or bad-faith reports. Repeated serious misuse of reporting or complaint processes may result in restriction.
16.9 These Terms do not create a general obligation to pre-screen every item. Nothing limits a statutory online-safety, hosting or reporting duty that applies to us.
Reviews, appeals and complaints
27.1 A person affected by a membership, designation, conduct or content-moderation decision may request review within 30 days, stating the decision, grounds and supporting information.
27.2 We may reject an abusive, repetitive, irrelevant or substantially late request, but will consider reasonable explanations for delay.
27.3 A final review will, where practicable, involve a person or panel not solely responsible for the original final decision and without a material conflict. The review may uphold, vary, remit or overturn the decision.
27.4 Reviews do not require disclosure of another person's confidential data, privileged advice, security methods, confidential references or material whose disclosure would cause harm or breach law.
27.5 General service complaints should be sent to [email protected]. We aim to acknowledge within 5 working days and provide a substantive response within 30 days, although complex scientific, safeguarding or cross-border matters may take longer.
27.6 This procedure does not limit a statutory complaint, consumer remedy, regulator report or court right.
27.7 A review does not create a right to remain in a Programme Appointment and does not prevent an interim protective measure. A review of a Programme Appointment may be conducted by the trustees or an Authorised Delegate who was not solely responsible for the original final decision, subject always to the trustees' ultimate authority and the charity's constitution.
MSK REGEN — registered charity 1211400. MSK House, London Road, Silk Willoughby, Sleaford, Lincolnshire NG34 8NY, United Kingdom. Questions: [email protected].
